Some of our releases will be uniquely numbered and limited edition. We will make this clear on the products page, but if you are unsure or have any questions, please reach out to scott@emertonscott.com

To make sure your bracelet fits perfectly, there are two ways you can adjust it.

The first is by visiting a local store nearby where you are located.Secondly, you can purchase an adjustment tool with your watch via our website.
Once you have your bracelet fitted properly, you can adjust it on the fly with our GlideLink micro-adjust feature.

As for a material or leather strap, we have a range of sizes to choose from to suit larger and smaller wrists. We will reach out to confirm your wrist size when you place your order.This will help us suggest the best strap size to suit your wrist for optimal comfort.

If you need help adjusting your bracelet, you can learn how here.

To set the time, unscrew the crown if your watch has a screw-down crown. Pull the crown out to the second position and turn it until the hands show the correct time.Pass 12 once to confirm AM or PM.To set the date, push the crown back to the first position and turn it slowly until the correct date appears in the 6 o’clock window.

Avoid changing the date between 9 PM and 3 AM.
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When finished, push the crown fully back in and screw it down if your watch is equipped with a screw-down crown.

You can also download your watches user manual by visiting the models product page. Or you can visit our journal where we have videos on how to set each watch in our collection.

So reserving a watch requires a paid deposit. This guarantees that when your watch is available, you are entitled to purchase the watch.

Joining a waiting list for a watch means if a watch becomes available, we will notify you to offer you the timepiece to purchase. We very rarely have watches available as most are already reserved before production. But in the rare instance where a watch does become available, we will reach out to the person who has been waiting longest on our waiting list.

Yes, we offer secure global shipping.

Shipping is completely free, no matter where you are in the world.
We ship using express global couriers to ensure fast and secure delivery.

Please note thatany import duties, taxes, or tariffs charged by your country’s customs office remain the responsibility of the customer.

Once your order has been dispatched, you’ll receive ashipping confirmation emailwith your tracking link.

You can follow your shipment in real time through our courier partner. We will send you details on how to track your order once you purchase successfully.

We currently do not deliver to:
Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Crimea, Cuba, DRC, Egypt, Ethiopia, Eritrea, Iran, Iraq, Lebanon, Libya, Maldives, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Guinea/Guinea Bissau, Russia, Palestinian Territories, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.

If you choose to return your order, we kindly ask that the item is sent back using a reliable, trackable shipping service.
Please note that return shipping costs are the responsibility of the customer.

This ensures returns are handled safely and securely and arrive with us successfully so we can process your refund promptly.

The customer is only responsible for shipping costs to return order back to us.

The customer will not be charged the shipping fee we paid to get the order to the customer.

We want you to be completely satisfied with your purchase. If for any reason you would like to return your watch, you may do so within 14 days of receiving your order.

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To qualify for a return:

• The watch must be in perfect, unused condition.
• All original protective films, tags, stickers, and packaging must remain intact.
• All items included in the order (box, strap, bracelet, spare links, tag, etc.) must be returned.
• The strap / bracelet must be unused. If the watch is perfect but the strap shows signs of wear, only the watch portion may be refunded.
• Engraved or personalised items cannot be returned.
• Pre-order items that have not yet been dispatched may be cancelled for a full refund. Once dispatched, standard return rules apply.

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We reserve the right to adjust or refuse a refund if the item is returned worn, damaged, incomplete, had original protective films tampered with or removed, or handled beyond normal inspection.

Outbound shipping costs are not refundable, and return shipping costs may also be deducted depending on your location.

Once your returned watch has been received by us and passed inspection:

• Refunds are issued to your original payment method within 10–14 days.
• If any deductions apply due to wear or missing components, these will be clearly communicated before the refund is processed.
• Taxes, duties, or customs charges paid to your local government cannot be refunded by us.

1. Submit a return request
Contact us at scott@emertonscott.com with your request . We will provide a link to a short form so we can review your return request.

2. Receive return instructions
Once approved, we will send you the return address or a prepaid return label depending on your location.

3. Send your watch back
Pack the watch securely in its original packaging. Please keep a copy of your return postage receipt and tracking number.

4. Quality inspection
When your return arrives at our service centre, it will go through a detailed inspection.
Watches are checked under magnification to ensure there are no scratches, signs of wear, or removed protective films.

5. Refund issued
If the watch meets the return criteria, the refund will be processed.
If the watch shows signs of use or damage, we will communicate this and may have to reduce the refund to cover the expenses or return the item to you.

You will receive:

• A confirmation email when your return arrives at our service centre.
• Another update once inspection is complete and your refund is approved or if further information is needed.

If you do not hear from us within 2 working days after tracking shows that your parcel has been delivered, please contact our support team with your tracking number.

Mechanical watches are intricate instruments made of dozens of moving parts. Regular servicing ensures:

• Accuracy & performance: Oils inside the movement dry over time, affecting precision.
• Longevity: Servicing prevents unnecessary wear on internal components.
• Reliability: A well-maintained movement keeps your watch running smoothly for many years.
• Warranty protection: Issues caused by lack of maintenance or improper use are not covered under warranty.

Our watches come with a 2-year warranty (24 months) that covers manufacturing and mechanical defects.

If you’d like to exchange an item, please contact us at scott@emertonscott.com

Once approved, you may return the item in its original, unused condition.

Please note that return shipping costs are the responsibility of the customer, and any duties or import taxes paid on the original order are non-refundable.

Once we receive your return, we will process the exchange promptly and send out your new product.

We aim to make the purchasing process as transparent as possible. Depending on where you live, your order may be subject to tariffs, duties, or local taxes.

The prices displayed on our website are the prices you pay before any applicable duties or taxes. Depending on your country or state:

• Local sales tax is not charged by us but may be charged by your government.
• Import duties or tariffs may be charged by your local customs authority when your watch enters the destination country.
• These charges vary by region and are set by your government, not by us.
• We do not profit from duties, tariffs, or taxes.

If your country charges import duties or taxes, the courier will contact you and ask for payment before completing the delivery. Your watch will only be handed over once these fees are paid.

• If you cancel your order before it ships, any shipping fees, tariff or duties collected at checkout will be fully refunded.
• If you return your watch within our return window, any taxes or duties paid at checkout will also be refunded.

Important:
Duties or taxes paid directly to your local customs authority (not at checkout) will not be refundable through us. You may need to apply for a refund from your customs agency, depending on your country’s regulations.

We can only refund payments made directly to us through our website, at emertonscott.com.

If you refuse the parcel to avoid paying duties:

1. The courier will return the package to us or may attempt to return it depending on your country’s customs rules.
2. Once the watch arrives back safely and passes inspection, we will process your refund.
3. Outbound and return shipping fees, as well as any customs return charges billed to us, will be deducted from your refund.

Duties that were never paid (because you rejected delivery) cannot be refunded.

It is the reasonability of the customer to check and pay tariff fees and duties for the product they have purchased. This is not the responsibility of Emerton Scott (Lancaster & Co Limited).

Import duties and tariffs are set by your country’s customs authority, not by us. To find the exact amount, you can check your government’s customs website or contact your local customs office.

Some couriers (such as DHL, FedEx, or UPS) also sometimes provide duty estimates during shipment. So you could also contact them in advance to ask what the duties or tariffs may be before placing an order or whilst waiting for your item to be delivered.

If your watch develops a mechanical fault within 2 years (24 months) of dispatch, we will repair it free of charge. Note that any service completed by someone other than Emerton Scott will invalidate this guarantee. This guarantee does not affect your legal rights.

What is not included in the 2-Year Movement Warranty:

• Accidental damage
• Cosmetic damage (e.g., scratches, dents, corrosion, or discoloration) that does not impact product functionality
• Water damage due to failure to maintain water resistance as outlined in the owner’s manual|
• Straps and bracelets
• Failure to follow instructions provided in the digital owner’s manual on our website
• Magnetisation of the watch movement
• Issues from adjusting the date wheel between 8 p.m. and 2 a.m.
• Over-winding of any hand-wound mechanical watch
• Deliberate damage or neglect

If your watch movement develops a mechanical fault within 2 years (24 months) of dispatch, we will repair it free of charge. Note that any service completed by someone other than Emerton Scott will invalidate this warranty. This warranty does not affect your legal rights.

Emerton Scott is operated by Lancaster & Co Limited (“we”, “us”, “our”), the data controller for personal data collected via our websites including emertonscott.com.
Legal entity: Lancaster & Co Limited (Company No. 76074984).
Registered address: Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong.
Privacy contact: scott@emertonscott.com. We do not appoint a Data Protection Officer.

Scope
This Policy explains what we collect, why we collect it, how we use and share it, and the rights available to you. It applies to our website(s), e-commerce operations (Webflow + Shopify), communications, and customer support handled by email and Zoom.

What we collect

• Identity & Contact Data: name, email, phone, billing and delivery addresses.
• Account & Profile Data: login details, preferences, wishlists, reviews.
• Transaction Data: orders, payments, refunds, support history.
• Technical & Usage Data: IP address, device/browser type, pages viewed, interactions, approximate location (country).
• Marketing Preferences: your choices for email/SMS and advertising.

We may create aggregated or anonymised insights (which are not personal data). We do not intentionally collect special category data or criminal records.

How we collect it

• Directly from you: checkout, account creation, forms, reviews, support.
• Automatically: via cookies, pixels, and similar technologies (see Cookie Policy).
• From service providers you use with us: payment processors (Stripe, PayPal, Shopify Payments), email platform (MailerLite), analytics/ads tools (Google Analytics, Meta Pixel, Hotjar), security (Google reCAPTCHA), and Shopify/Webflow.

Why we use your data (lawful bases)

• Provide our services (Contract): register accounts, process orders and payments, deliver products, handle returns/warranties, and provide support.
• Operate, secure, and improve our business/website (Legitimate interests & Legal obligation): fraud prevention, security, troubleshooting, analytics, record-keeping, tax and compliance.
• Personalise and improve experiences (Legitimate interests): site performance, testing, product/UX research.
• Marketing (Consent or soft opt-in where permitted): newsletters, product updates, offers via MailerLite. You can unsubscribe at any time.
• Advertising (Consent where required / Legitimate interests): cookies/pixels to measure and show relevant ads, including Meta Custom Audiences/Lookalikes.

Sharing your data

We share personal data with trusted service providers under contract, solely to run our store and services:

• Platforms: Shopify, Webflow.
• Payments & fraud prevention: Stripe, PayPal, Shopify Payments.
• Email/SMS & CRM: MailerLite.
• Analytics/ads & site tools: Google Analytics, Meta Pixel, Hotjar, Google reCAPTCHA.
• Logistics/fulfilment & couriers: as needed to deliver your order.

We do not sell your personal data.

International transfers

We are based in Hong Kong and use providers that may process data globally. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information when transferred across borders.

Retention

We keep personal data only as long as necessary—for example, to fulfil orders, support you, comply with tax/accounting laws, resolve disputes, and enforce agreements. Order and accounting records are typically retained for 7 years. Aggregated/anonymised data may be kept indefinitely.

Security

We use technical and organisational measures to protect your data and limit access to personnel and providers who need it to perform their duties.

Your rights

Depending on your location (e.g., UK/EU under GDPR), you may have rights to access, rectify, erase, restrict or objectto processing, portability, and to withdraw consent (where processing relies on consent). To exercise these rights, email scott@emertonscott.com. We may need to verify your identity. If you’re not satisfied, you may complain to your local data-protection authority; we’d appreciate the chance to resolve your concerns first.

Children

Our site is not intended for children. If you are under 16, please use the site only with consent and supervision of a parent or guardian.

Regions we ship to

We ship worldwide except: Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Crimea, Cuba, DRC, Egypt, Ethiopia, Eritrea, Iran, Iraq, Lebanon, Libya, Maldives, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Guinea/Guinea-Bissau, Russia, Palestinian Territories, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.

Changes

We may update this Privacy Policy from time to time. We’ll post the latest version here with an updated date. Last updated: 19 September 2025.

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Contact
Email: scott@emertonscott.com
Post: Lancaster & Co Limited, Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong

We use cookies and similar technologies to make our website work, improve performance, personalise content, and show relevant ads—consistent with your choices in our cookie banner.

What are cookies?

Cookies are small files stored on your device. Some are strictly necessary for the site to function. Others are performance, functional, or advertisingcookies.

How we use cookies

• Strictly necessary (always on): core shopping and security features (basket, checkout, account, cookie preferences), bot-prevention (Google reCAPTCHA).
• Performance/analytics (consent where required): understand visits, page performance and errors to improve the site (Google Analytics, Hotjar).
• Functional (consent where required): remember preferences (e.g., currency, region, login).
• Advertising/retargeting (consent): show and measure relevant ads (Meta Pixel) and create Custom/Lookalike Audiences.

Your choices

• Use our cookie banner to accept, reject, or customise non-essential cookies.
• You can also adjust your browser settings to block or delete cookies. Blocking some cookies may affect site functionality.
• Platforms also offer controls (e.g., Google Ad Settings, Facebook Ad Preferences).

Examples of cookies we may use (illustrative)

• Strictly necessary: session ID, basket ID, security tokens, reCAPTCHA cookies.
• Performance: _ga, _gid (Google Analytics), Hotjar session IDs.
• Functional: language/currency, “remember me”.
• Advertising: _fbp, fr (Meta).

A detailed, current cookie list is available in our banner or on request at scott@emertonscott.com.

Third-party cookies

Some cookies are set by third parties (analytics, ad partners, embedded media). We do not control their cookies; please review their privacy policies.

Changes

We may update this Cookie Policy to reflect changes in law or our practices. Last updated: 19 September 2025.

These Terms & Conditions cover our Terms of Sale and Website Terms of Use. Please read them carefully before using our website or placing an order.
Last updated: 19 September 2025

1) Terms of Sale

1. Who we are

Emerton Scott is operated by Lancaster & Co Limited (“we”, “us”, “our”).
Registered in Hong Kong: Company No. 76074984
Registered office: Room 409, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Hong Kong
Customer contact: scott@emertonscott.com

2. What these terms cover

These terms govern our supply of goods (e.g., watches and accessories) and services (e.g., repairs/servicing).

3. Ordering & acceptance

3.1 Your order is an offer to buy. We accept when we send an order-confirmation email; a contract then forms.
3.2 If we cannot accept (e.g., out of stock, pricing/description error, compliance/shipping restrictions, risk flags), we’ll notify you and won’t charge you.
3.3 We’ll assign an order number—please quote it in any correspondence.

4. Products & bespoke work

4.1 Images are illustrative; colours/finishes may vary by display, lighting, batch, or natural materials.
4.2 Packaging may differ from images shown.
4.3 For engraving, bracelet sizing, or any custom instructions, you are responsible for accuracy. We can’t refund costs arising from errors you provide.

5. Changes to your order

Contact us promptly. If changes are possible, we’ll confirm impacts on price/timing. If not acceptable, you may be able to cancel as per Section 8.

6. Minor product changes

We may make minor adjustments for legal/regulatory compliance or technical improvements. These won’t materially affect use.

7. Delivery, taxes & duties

7.1 Costs are shown at checkout.
7.2 Where we ship: worldwide except the following destinations: Afghanistan, Belarus, Bosnia & Herzegovina, Burundi, Central African Republic, Crimea, Cuba, DRC, Egypt, Ethiopia, Eritrea, Iran, Iraq, Lebanon, Libya, Maldives, Mali, Myanmar, Nicaragua, Nigeria, North Korea, Guinea/Guinea-Bissau, Russia, Palestinian Territories, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Ukraine, Vanuatu, Venezuela, Yemen, Zimbabwe.
7.3 DDU (Delivered Duties Unpaid) by default: the recipient is responsible for all import duties, taxes, brokerage and clearance fees on arrival, unless we explicitly state otherwise.
7.4 We may ship items from the same order separately at no extra cost if that speeds delivery.
7.5 Pre-orders: dates are estimates and may change—we’ll offer a revised date or a refund if timing shifts significantly.
7.6 Delays outside our control: we’ll notify you; we’re not liable for such delays. If risk of substantial delay arises, you may cancel for a refund of undelivered items.
7.7 If delivery fails: follow the courier’s notice to rearrange. Storage/redelivery fees may apply.
7.8 Risk passes on delivery to the address you provided.
7.9 Title passes when we receive full payment and dispatch the goods.

8. Returns, cancellations & warranty

8.1 Change-of-mind returns: a 60-day window from delivery for unused items in original condition with all accessories and packaging. Excludes engraved/bespoke items unless defective.
8.2 How to return: email scott@emertonscott.com for instructions and an RMA. The return address varies by your region; we will confirm via email. Unless we made an error or the item is faulty, you cover return shipping and remain responsible until received.
8.3 Faulty or misdescribed items: you may be entitled to a repair, replacement, or refund under applicable consumer law and our warranty.
8.4 Warranty: watches include a 2-year movement warranty against manufacturing defects from delivery. A paid 3-year extension is available (total up to 5 years). The warranty excludes wear/tear, accidental damage, misuse, water-resistance compromised by handling, and unauthorised repairs or modifications. Full warranty terms accompany your watch.
8.5 No right to change your mind for: (a) engraved/bespoke goods once work has started; (b) services once started with your agreement.
8.6 EU/UK statutory cooling-off (informative note): if you are an EU/UK consumer buying at a distance, you generally have a 14-day right to cancel from delivery (or from contract for services), to be exercised by a clear statement (email is fine). You must return goods within 14 days of cancellation; you may bear return costs unless the item is faulty or we agree otherwise. We will refund the product price and the standard outbound shipping (if any), less any permitted deductions for handling beyond what’s necessary to establish the nature, characteristics and functioning of the goods. This statutory right does not affect our 60-day policy, which is in addition to your legal rights.
8.7 If you cancel where we’re not at fault and no statutory right applies, we may deduct reasonable costs incurred.

9. Pricing, taxes & payment

9.1 Prices and currencies are shown at checkout. We take reasonable care to ensure accuracy.
9.2 Taxes: prices may be shown inclusive or exclusive of applicable sales tax/VAT based on destination. Any taxes due will be displayed at checkout.
9.3 Errors: if a price was obviously incorrect and you could reasonably have noticed, we may cancel and refund.
9.4 Payment methods: major cards via Stripe/Shopify Payments, and PayPal. Payment is taken before dispatch (goods) or before work begins (services).
9.5 If we need to verify or adjust charges for taxes/duties/compliance, we may place the order on hold and contact you. If unresolved, we may cancel and refund.

10. Our right to end the contract

We may end the contract if you: (a) don’t pay when due; (b) don’t provide information we need; (c) don’t send items for agreed services; (d) don’t accept delivery. We will refund undelivered goods less reasonable costs arising from the breach.

11. Liability

11.1 We’re responsible for foreseeable loss or damage caused by our breach or negligence.
11.2 Nothing limits liability where unlawful to do so (e.g., death/personal injury from negligence; fraud).
11.3 We supply to consumers for non-commercial use. We’re not liable for business losses (profit, revenue, opportunity, interruption).

12. Personal data

Handled in line with our Privacy & Cookie Policy.

13. Assignment

We may transfer our rights/obligations. If you object to a notified transfer, you can cancel undelivered items for a refund.

14. Governing law & venue

Unless mandatory local consumer law states otherwise, these Terms of Sale are governed by Hong Kong law, with the courts of Hong Kong having exclusive jurisdiction.

2) Website Terms of Use

Who we are & contact

Site operated by Lancaster & Co Limited (Emerton Scott).
Contact: scott@emertonscott.com
Minimum age to use the site: 16 (or with parent/guardian consent).

Using our site

By using the site, you accept these Terms of Use and our Privacy & Cookie Policy. We may update the site and these terms without notice. We do not guarantee continuous availability or that content is up to date.

Account security

Keep credentials confidential. We may disable an account if we reasonably believe these terms are breached. Notify us promptly of any suspected compromise.

Intellectual property & permitted use

All site content is owned/licensed by us and protected by IP laws. You may download/print for personal use only. Don’t modify, commercialise, or separate media from accompanying text without permission. Our trademarks may not be used without consent.

Information on the site

Content is for general information only, not advice. We try to keep it current but make no guarantees it’s accurate or complete.

Links & user content

Third-party links are for information; we don’t control or endorse their content. User-generated content isn’t approved by us. If you upload content, you warrant it’s lawful and grant us a perpetual, worldwide, royalty-free, transferable, sub-licensable licence to use, reproduce, adapt, and display it.

Acceptable use

Use the site lawfully. Don’t: break laws; harass or harm others; infringe IP; transmit malware/spam; scrape or attempt unauthorised access; or disrupt the site.

Viruses

We don’t guarantee the site is bug/virus-free. Use your own protection.

Breach

We may suspend/terminate access, remove content, and pursue legal remedies for breaches.

Governing law & venue

Unless mandatory local consumer law states otherwise, Website Terms are governed by Hong Kong law with Hong Kong courts having exclusive jurisdiction.

3) Competitions — General Terms

These general rules apply to promotions we run (free draws, prize competitions, instant wins), with competition-specific terms published for each campaign.

Eligibility: 18+ unless stated otherwise; one entry per person unless rules permit more; no entries via agents/automated tools; employees/affiliates excluded.
No purchase necessary unless the competition states otherwise. If a purchase-based entry is offered, entry is one per qualifying purchase; cancellations/refunds before the draw invalidate entry.
How to enter: follow the stated mechanic by the deadline. Proof of entry isn’t proof of receipt.
Prizes: non-transferable, non-exchangeable, no cash alternative. We may substitute a prize of equal/greater value if necessary.
Selection & notice: random draw (or as specified). Winners notified via supplied contact within the stated time. If no response in the stated window, we may redraw.
Publicity: winners agree to reasonable publicity (name/region) unless prohibited by law.
Data: personal data used only for competition administration and any additional purposes you consent to; handled per our Privacy Policy.
Liability: we’re not responsible for entries lost due to technical issues; where permitted by law, our total liability is limited to the value of the prize.
Law: unless mandatory local law requires otherwise, governed by Hong Kong law with Hong Kong courts.

Competition-specific template (publish per campaign)
• Entry window: [start/end date & timezone]
• Eligibility: [regions/age]
• Mechanic: [free form OR purchase-based]; one entry per person/order as applicable
• Prize: [item/refund/value]
• Winner notice: within [X] days; respond within [48/72] hours
• Exclusions: [e.g., discounted orders or returns not eligible]

4) Promotions & Voucher Codes

• We do not offer generic promotional codes. Any future offers will be announced only via our mailing list.
• We do not provide one-off, group, or repeat-purchase discounts.
• If a code is issued, it is single-use, non-transferable, valid only for the stated products/dates, not combinable, and excludes limited editions, bespoke/engraved items, and shipping/taxes unless stated. Misuse (e.g., resale/sharing of unique codes) may result in order cancellation.

5) Contact & returns

• Customer service: scott@emertonscott.com
• Returns: email first to obtain instructions and an RMA. The return address depends on your region and will be confirmed by email.

You can reach us at: scott@emertonscott.com