SHIPPING POLICY

Free UK & European Shipping on all orders. International shipping is available.

We ship to the United Kingdom & Europe.

We also ship internationally, but there is an additional delivery charge.

Your necklace will be handmade once you order it. This takes around 5-7 days.

If you choose Standard Delivery, your Emerton Scott creation should arrive within three days from the date of your order. Complimentary Standard Delivery is offered for all orders.

Your necklace will be handmade once you order it. This takes around 5-7 days.

If you choose Express Delivery, your Emerton Scott creation should arrive within two business days after your piece is made from the date of your order. This service is provided on request, subject to the availability of the Emerton Scott creation ordered. If the express delivery option is not available upon checkout, it may mean that additional time is required to process and ship your selection.

Please note that express delivery may take additional time if you have requested special requirements.

We can not offer next day delivery as it takes around 5-7 days to handcraft each necklace for you once it is handmade.

Your necklace will be handmade once you order it. This takes around 5-7 days.

Any noted dates regarding delivery in time for holidays are calculated using the express delivery option for readily available items. To ensure your creation will be ready for your special occasion, we recommend placing your orders before these dates, allowing enough time for potential payment reviews, carrier holds, or other unexpected circumstances which may cause delay.

RETURNS & EXCHANGES

All unopened items may be retuned risk-free within 30 days of delivery.

Please note that we may only accept returns within 30 days of purchase for items that are unworn and in pristine condition.

Items that have been personalized, special order, and made-to-order creations cannot be returned to Emerton Scott for exchange or refund.

You may return or exchange your Emerton Scott creation in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Emerton Scott will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.

Only creations purchased online may be returned or exchanged through the online process. Purchases made

You may return your creation to Emerton Scott within 30 days of receipt, for exchange or refund to the original credit card. 

If you wish to return or exchange your purchase, please contact support@emertonscot.com and our support team will help arrange a pre-paid return label for you.

Please keep your tracking number to hand incase we need it to track the package being returned to us for refund or exchange.

For security purposes, when mailing any Emerton Scott creation, please simply address the package to "ESL" and do not indicate Emerton Scott or the contents of the package on the outside.

PACKAGING & GIFTS

Emerton Scott premium packaging is included on all orders.

All Emerton Scott creations are beautifully wrapped and delivered in the signature Emerton Scott box.

If you order through the website, your Emerton Scott creation will also be carefully wrapped and placed in discreet, protected packaging for delivery.

You may accompany your purchase with a personalised message on the back of the card provided in the wax sealed envelope within our premium box.